Customer Support Translations Made Easy
Stepes (pronounced /steps/) delivers fast and accurate translation services for enterprise technical support, customer service, and helpdesk operations in 100 languages. We help companies drive international customer satisfaction and retention rate to a higher level of success.
Customer Support Translated Right. On-Demand.
Does your company need to support international customers in their own languages with speed and quality? Then you’ve found the perfect translation partner. Stepes redefines professional language services to deliver just-in-time and accurate translations for your customer support emails, chat messages, and over-the-phone interpretation in Spanish, German, French, Chinese, and 100 other languages. In today’s increasingly global economy, companies must provide timely responses and answers to international customer questions through emails, chat messages, and forum discussions in the language they speak in order to create the best customer experience. This is why you need Stepes.
Stepes is the world’s #1 on-demand translation ecosystem that harnesses the ability of machine-human solutions to deliver the most accurate customer support translations in real-time. Our AI-powered translation management system automates many of the human touch points within traditional language translation processes to accelerate translation turnaround time while allowing our professional linguists and subject matter experts to accurately translate on all devices anytime and anywhere.
Game Changing Just-In-Time Translation Solutions
Machine translations (MT) are fast but lack the linguistic accuracy for translating mission-critical customer support messages. Traditional translation services are accurate but are too slow to meet today’s customer expectations in our rapidly growing digital economy. Stepes just-in-time translation services delivered on both desktop and mobile devices fundamentally change the dynamics of international customer support so companies can confidently grow their global customer base. No other translation companies come close to Stepes for delivering real-time, quality translations that you can trust to meet all of your on-demand customer support language service needs.
Real Time Translation
30 Minute Translations
One Hour Translations
How It Works
Stepes gives you two ways you can translate your customer support messages fast:
- Use our online dashboard to process your translation requests and receive project quotes in real time. Upon your approval, our pre-approved translators start translating immediately. Download the translated content with the click of a button.
- Use our translation API for a fully automated translation workflow. Stepes can directly integrate with your customer support platform via our full suite of APIs to send and receive translation content without human intervention.
We Translate for All Industries and Subject Matter Fields
Whether you’re running an e-commerce business, managing manufacturing global supply chains, or distributing your medical products globally, we have linguistic experts to help translate your customer service content accurately with efficiency. Stepes has well-defined SLA (service level agreements) for turning around quality translations in 30 minutes, 45 minutes, and one hour. We also provide weekly and monthly project reports so you can easily review your translation spend and translation performance. Talk to our sales today to set up a technology demo and see how Stepes can help empower your customer support team to achieve more on a global scale.
We Support Call Center Translations
Are you running a call center and are in need of real-time language support? Look no further than Stepes, the leader in OTP (over the phone) interpretation, mobile chat-based translations, and on-site language services. Our revolutionary location-based translation app supports live language interpretation services via VOIP, video, and in-person in all major European and Asian languages. Try our modern language interpretation solutions for your call center translation operations and see how Stepes can help drive your international customer satisfaction to a higher level of success.