Frequently Asked Questions

(FAQs)

How do I re-edit a project after finalizing it?

If you found a mistake in your translation after finalizing it, click “re-edit” on your project dashboard. An email to the customer informing of your request will be sent. Once the customer clicks “approve”, the […]

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Are there content restrictions?

Please note that we will not accept projects containing racist, sexist or any other kind of offensive content. We also do not tolerate swear words, violence and pornography.

May 3, 2018   For Customers

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What are Stepes ratings?

Once your translation is complete, you can review the work and rate your translator. The rating should be based on the translator’s service and quality (very poor, poor, acceptable, good, and very good). Please rate […]

May 3, 2018   For Customers

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How does the payment process work?

Stepes guarantees a secure translator payment. Therefore, the work is paid up front by clicking on “confirm project”. Since we offer a 30-day satisfaction guarantee, we will hold on to your payment for 30 days […]

May 3, 2018   For Customers

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Does the payment in Stepes vary from TermWiki?

Yes, the rates for TermWiki are different, as translators are simply reviewing terms rather than translating.

May 3, 2018   For Customers

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What if I forgot my password?

You will have to reset your password here . Type in your username and you will be sent a link to reset the password.

May 3, 2018   For Customers

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What is mobile translation?

Mobile technology simplifies the translation process and makes translation available to millions of bilingual subject matter experts. Now translators can use their smartphones and take their job anywhere and whenever they want to. The Stepes […]

May 3, 2018   For Customers

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Why isn’t my needed language pairing available?

We currently translate in over 10,000 language pairings with projects being conducted by pre-certified translators. We are always looking to expand our translator network so as more linguists become certified for Stepes, more language pairings […]

May 3, 2018   For Customers

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Is the service secure?

Here at Stepes we guarantee the projects you submit for translation are only viewed by translator and proofreader, all of whom are bound by a non-disclosure agreement. (NDA for Translators)

May 3, 2018   For Customers

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What types and file formats does Stepes support?

We accept major file formats such as PDF, INDD, DOC, DOCX, XLS, XLSX, XLSM, ODT, TXT, HTML, PPT, PPTX, RTF, RES, MIF, XML and RC. We are looking to expand to include the translation of […]

May 3, 2018   For Customers

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What services does Stepes offer?

What We offer at Stepes
May 3, 2018   For Customers

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What are Stepes Enterprise Solutions?

Our customized translation solutions and APIs are available for enterprise customers. Please send any queries to us at info@stepes.com or read more here.

May 3, 2018   For Customers

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