Frequently Asked Questions

(FAQs)

I like this translator! Can I use him/her again?

Once you have approved your first translation, you will be encouraged to rate the translator. Leaving feedback not only ensures the translator is recognized for their work, but also gives you the opportunity to set […]

May 3, 2018   For Customers

DETAIL

What happens if I need to cancel a job after it has been accepted by a translator?

You can cancel a project anytime by clicking the cancel button on the upper right corner of the Stepes desktop version. On the APP you can manage your projects on your dashboard. Click on “active […]

May 3, 2018   For Customers

DETAIL

What happens if I’m not satisfied with a translation?

Here at Stepes we value all your feedback with regards to our translators and your content. Our translation procedure aims to guarantee satisfaction by allowing you to review your project and ask for improvements before […]

May 3, 2018   For Customers

DETAIL

Is it possible to book an over-the-phone interpreter in advance?

This feature is not yet available. You can, however, book on-site interpreting in advance via the ‘Book A Translator’ feature. You can also use the ‘Talk & Translate’ feature for over-the-phone interpreting on the spot.

May 3, 2018   For Customers

DETAIL

What are the Stepes Rush Translation Services?

Yes, simply select “urgent project” when uploading your file on stepes.com. On the right side, you’ll find the option “specify deadline” where you can choose a specific time and date you need it by.

May 3, 2018   For Customers

DETAIL

How fast will I receive my translations?

We understand the importance of ensuring your content makes it to market on time. On average, our translators translate six words per minute. Once you upload your document, you will get an estimated delivery time […]

May 3, 2018   For Customers

DETAIL

How do you guarantee quality?

We have over 13 years of experience in the translation industry behind us and only work with professional translators. We look at every new sign-up and evaluate language pairings, location, profile information and other qualifications […]

May 3, 2018   For Customers

DETAIL

Should DTP be used?

Generally, clients can add the option of DTP (desktop publishing) while uploading a file on stepes.com. The translator will be notified of this and surcharges, depending on the document size, will apply. Stepes does not […]

May 3, 2018   For Customers

DETAIL

How does the translation process work?

We’ve tried our best to make the translation process as straightforward as possible. It just takes a few clicks to upload your document or input text, get an instant quote, and order a translation via […]

May 3, 2018   For Customers

DETAIL

How do I cancel my Stepes account?

If you’d like to cancel your account, send an email to our support team. The team will work on you request, but please note that it may take up to 2 working days to process. This […]

May 3, 2018   For Customers

DETAIL

How do I sign up to Stepes as a client?

Signing up to Stepes is easy. Simply create your account, make sure that you give up-to-date information and a valid email address, and get started with your translation needs in minutes. Click here  to upload […]

May 3, 2018   For Customers

DETAIL

Are there content restrictions?

Please note that we will not accept projects containing racist, sexist or any other kind of offensive content. We also do not tolerate swear words, violence and pornography. If you find that a project you […]

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