Modern Healthcare Translation Services
Healthcare delivery is in the midst of a huge digital transformation. Hospitals are moving beyond electronic health records and telemedicine to create a seamless, paperless, mobile, and connected experience for patients, doctors and clinicians. These changes require technology innovations in all areas of healthcare including translation automation as it must deliver the highest quality human translation and interpretation services, anytime and anywhere, across all devices.
This is why you need Stepes, a modern medical translation service with the linguistic expertise, industry-leading technology, and deep knowledge of healthcare laws and best practices to deliver effective and accurate multilingual healthcare communications when and where you need them.
Agile Translation for Modern Healthcare
The digital transformation means more and more healthcare organizations, like hospitals and in-home care agencies, are in need of quality just-in-time translation solutions with 24/7 availability to deliver language services when and where businesses need them. Powered by our Big Translation approach, Stepes is uniquely positioned to meet these new healthcare translation requirements.
Stepes cloud-based translation solutions harnesses the power of mobile devices and our hyper-connected network of linguists to directly link them to healthcare professionals. Our linguists span across all languages delivering high quality human translation services, anytime and anywhere, using our Uber of Translation model. Stepes translation management technology automatically keeps track of location, translator/interpreter assignment, quality assurance, invoice and billing to deliver a seamless customer experience.
Certified Translation Quality
Stepes’ language quality assurance programs are certified for ISO 9001:2008 and ISO 13485:2003. We understand medical translation demands the utmost linguistic and technical accuracy. We have the quality standards, localization industry experience, and knowledge to provide our healthcare customers with translation and interpretation services they can trust.
Healthcare Translation Laws
Many of the US federal and state laws and regulations mandate that healthcare delivery organizations must account for the provision of language services for patients and customers with limited English proficiency to prevent healthcare inequalities. These services include on-site interpretation as well as document translated services. However, navigating these complex requirements for compliance can be a tricky proposition for any healthcare organization.
At Stepes, we have the both the linguistic and industry expertise to help you stay in total compliance whether it’s California SB 853, HIPAA, Title IV, Culturally and Linguistically Appropriate Services (CLAS), and Medicaid.
The Health Care Language Assistance Act (SB 853):
The first of its kind in the USA, SB 853 holds health plans accountable for the provision of language services – requiring health plans and health insurers to provide their enrollees with interpreter services, translated materials, and to collect data on race, ethnicity, and language to address health inequities. SB 853 went into full effect on January 1, 2009.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA):
Enacted on August 21, 1996, HIPAA is a United States legislation that provides data privacy and security provisions for safeguarding medical information. HIPAA has strict guidelines for translation and interpretation service providers to safeguard the sharing of patient information.
Enacted as part of the landmark Civil Rights Act of 1964. The law prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. Title VI requires recipients of Federal financial assistance to take reasonable steps to make their programs, services, and activities by eligible persons with limited English proficiency.
Culturally and Linguistically Appropriate Services (CLAS):
A national standard in Health and Health Care that aims to improve health care quality and advance health equity by establishing a framework for organizations to serve the nation’s increasingly diverse communities.
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