General Information FAQs

What is Stepes and what services does it offer?

Stepes is a leading provider in professional translation and localization services, known for breaking language barriers and connecting the world through effective communication. Our comprehensive suite of solutions includes document translation, website localization, software and app localization, multimedia translation, and specialized industry translation. We combine advanced technology with a network of professional human translators to ensure high-quality, accurate translations.

How does Stepes differ from other translation services?

Stepes stands apart from other providers due to our:

  1. Exceptional Customer Service: Our customer care is paramount, with attentive service, frequent communication, immediate responsiveness, and a friendly, dedicated team. We are committed to building long-term client relationships.
  2. Strong Technical Capabilities: Our in-depth knowledge of localization tools and technologies enables us to reduce costs through automation and efficient process design, saving clients significant expenses.
  3. Innovative Culture: Innovation is central to Stepes. We encourage creative thinking and challenge existing routines, leading to the development of leading-edge cloud translation solutions powered by AI and machine learning.
  4. Unparalleled Quality: We consistently outperform competitors in linguistic quality, employing top translators and supporting them with comprehensive tools, frequent training, and attentive care.
  5. Competitive Pricing: Stepes combines quality translation with localization engineering, DTP, and project management in modern cloud solutions, offering the most competitive pricing in the industry.
  6. Expert Multilingual Publishing: Our DTP team’s proficiency in a wide range of formats showcases our diverse capability in multilingual publishing.
  7. No Hidden Agenda: Our focus is solely on delivering high-quality translation/localization services at competitive prices.
  8. Dependability, Flexibility, and Accessibility: We offer unmatched services, including instant quotes and easy accessibility. Our flat corporate structure ensures direct access to senior management, making us highly responsive and adaptable.
  9. People: Our greatest asset is our people. We hire the best and brightest, empowering them to excel and deliver excellence in every project.

What are the latest updates and new features on the Stepes platform?

We continually innovate at Stepes with regular updates and new features on our platform. Enhancements include improved AI-driven cloud translation solutions, user interface improvements, expanded language support, and advanced project management tools. We also update our data security measures to protect client information. Stay informed about our ongoing improvements to benefit from our translation and localization services.

What types of translation services are most commonly requested at Stepes?

Answer: At Stepes, the most commonly requested translation services include document translation, website and software localization, legal and medical translations, technical translations, and multimedia services like subtitling and voice-overs. We cater to a diverse range of industries, adapting our services to meet the specific global outreach needs of our clients.

How does the translation process work at Stepes?

Answer: The translation process at Stepes involves several key steps: we begin with a consultation to understand your project requirements, followed by document preparation and analysis. We then assign your project to a translator with the relevant expertise. After translation, our professional linguists conduct proofreading, followed by quality assurance checks, ensuring the final delivery meets your expectations.

What is the difference between translation and localization, and how does Stepes approach these services?

Answer: Translation at Stepes involves converting text from one language to another while maintaining the original meaning. Localization, a service we excel in, goes further by adapting the content culturally and linguistically to suit the target market. Our localization process ensures that your content resonates with local audiences, considering cultural nuances and regional differences.

How does Stepes ensure the quality and accuracy of translations?

Answer: At Stepes, we ensure quality and accuracy through employing professional translators with subject matter expertise, utilizing advanced translation tools, and implementing rigorous proofreading and editing processes. We adhere to international quality standards, including ISO certifications, to maintain high-quality outputs consistently.

Can Stepes accommodate urgent translation requests?

Answer: Yes, Stepes can accommodate urgent translation requests. We achieve this through expedited workflows, allocating additional resources, and using technology to accelerate the translation process without compromising on quality. We encourage clients to communicate their urgent needs to ensure timely and efficient service delivery.

What measures does Stepes take to ensure client confidentiality in the translation process?

Answer: At Stepes, client confidentiality is of utmost importance. We maintain confidentiality through non-disclosure agreements, secure file transfer methods, data encryption technologies, and strict privacy policies that our translators and staff adhere to rigorously.

How does technology impact the translation services provided by Stepes?

Answer: Technology significantly enhances the services provided by Stepes. We utilize tools like CAT software, translation memory systems, and AI-powered machine translation to improve accuracy and efficiency. Our technology-driven approach streamlines project management and enables us to handle large-scale and complex translation projects effectively, maintaining our commitment to quality and client satisfaction.