Confidentiality and Data Security FAQs

What are Stepes’ confidentiality policies regarding translation projects?

Answer: At Stepes, maintaining the confidentiality of translation projects is a paramount concern.

  • We enforce strict non-disclosure agreements (NDAs) with both clients and translators to ensure the confidentiality of all project information.
  • Translators are rigorously vetted and are required to adhere to confidentiality agreements, safeguarding the privacy of the content they handle.
  • Access to project details is strictly limited to individuals directly involved in the translation process.

What measures does Stepes take to ensure data security?

Answer: Stepes is committed to the highest standards of data security, leveraging the robust infrastructure of AWS (Amazon Web Services).

  • Our translation platform is hosted on AWS, one of the most reliable and secure cloud hosting services globally. This ensures high availability and robust protection against data breaches.
  • AWS provides comprehensive hardware and software protections, including advanced encryption and firewall technologies.
  • Regular security updates and strict access controls on AWS further fortify the security of our client data.
  • By using AWS, Stepes benefits from the cloud service’s compliance with international security standards, ensuring that our data security measures are always at the forefront of industry best practices.

What steps should I follow if I suspect a data breach in my translation project with Stepes?

Answer: In the event of a suspected data breach, Stepes has a structured approach to manage and rectify the situation.

  • Immediately report any suspected breach to Stepes’ customer support or your designated project manager.
  • Our team will conduct a thorough investigation, leveraging AWS’s advanced security protocols to determine the cause and extent of the breach.
  • We will maintain transparent communication with you throughout the process and take necessary steps to mitigate any risks, including enhancing security measures and potential legal action, if required.

How does Stepes handle sensitive information in translation projects?

Answer: Handling sensitive information with the utmost care is ingrained in Stepes’ operational ethos.

  • Translators working with sensitive data are carefully selected for their professionalism and commitment to confidentiality.
  • Sensitive information is securely managed within our AWS-hosted translation management system, ensuring controlled and monitored access.
  • Post-project handling of sensitive data, including secure archiving or destruction, is conducted as per specific client directives.

Are Stepes’ data security measures compliant with international standards?

Answer: Stepes ensures that its data security measures adhere to international standards, particularly benefiting from the compliance features of AWS.

  • Our security protocols are regularly updated to align with global data protection regulations, such as the GDPR.
  • The use of AWS for our platform hosting means we are in line with the stringent security standards and compliance certifications AWS holds, offering an added layer of trust and reliability for our clients.

How does Stepes ensure the security of online transactions and client data during the translation process?

Answer: At Stepes, the security of online transactions and client data during the translation process is of utmost importance.

  • We employ secure, encrypted communication channels for all online transactions to protect sensitive client information.
  • Client data shared during the translation process is stored on AWS-hosted servers, benefiting from AWS’s robust security measures.
  • Regular security audits are conducted to ensure that the integrity and confidentiality of client data are maintained throughout the translation process.

What protocols does Stepes follow in case of a detected security threat?

Answer: Stepes has a proactive approach to managing and mitigating any detected security threats.

  • Upon detection of a potential security threat, our immediate action is to isolate the affected system to prevent any further compromise.
  • Our technical team collaborates with AWS security experts to analyze and neutralize the threat effectively.
  • We then conduct a thorough investigation to understand the root cause and implement measures to prevent future occurrences, keeping our clients informed throughout the process.

How are translators and other personnel at Stepes trained to handle confidential information?

Answer: Training in handling confidential information is a critical part of onboarding and continuous development for Stepes personnel.

  • Translators and staff members undergo regular training on data protection and confidentiality best practices.
  • They are educated about the importance of secure handling of client information and the consequences of data breaches.
  • Compliance with confidentiality norms is a prerequisite for all translators and staff, reinforced through periodic assessments and updates.

Does Stepes have a policy for data retention and disposal post-translation?

Answer: Stepes adheres to a stringent policy for data retention and disposal to ensure clients’ privacy post-translation.

  • After project completion, client data is retained only for a period necessary as per contractual agreements or legal requirements.
  • We follow secure data disposal practices, which include permanently deleting files from our systems and backups, especially for sensitive projects.
  • Clients can also request specific data retention or deletion procedures as per their organizational policies, which Stepes accommodates in line with our security protocols.