Order Status Tracking

Once you confirm an order with Stepes, it becomes a ‘project’ in our system. Keeping track of your project’s status is essential for effective planning and coordination. Stepes provides a transparent and user-friendly interface for tracking the progress of your translation projects. This guide will assist you in monitoring your project status accurately and efficiently.

Step-by-Step Guide to Project Status Tracking

  1. Access Your Stepes Account
    • Log in to your Stepes account to monitor your project. This is where all your project information, including status updates, is centrally managed.
    • If you placed a direct order and an account was automatically created for you, use the provided login credentials to access your account.
  2. Navigate to the Projects Section
    • In your account dashboard, go to the ‘My Projects’ section. Here you’ll find a comprehensive overview of all your ongoing and completed projects.
  3. View Project Status
    • Each project will display a status indicator, such as ‘Pending’, ‘In Progress’, ‘Review’, or ‘Completed’.
    • Click on a project to view more detailed information, including specific stages of the translation process, estimated completion times, and any notes from the translation team. 
  4. Real-Time Updates
    • Project statuses are updated in real-time. Whenever there is progress or a change in your project’s status, it will be reflected here.
    • For real-time alerts, ensure that your account settings are configured to receive notifications via email or SMS.
  5. Communicate with the Translation Team
    • If you have questions or need to provide additional details while your project is underway, you can directly contact the translation team through your account. Stepes allows you to directly message each translator working on your project.
    • Direct Communication with Translators: This direct line of communication to Stepes’ translators ensures timely responses, maintaining the transparency and accuracy of your project. It allows you to clarify requirements, make last-minute changes, or provide additional context, ensuring that the translation aligns perfectly with your needs.
  6. Review Completed Projects
    • Once a project is marked as ‘Completed’, you have the option to review the final translations either by downloading the translated files or accessing them through the Stepes’ translation workbench. This flexibility ensures you can conveniently check the completed work in a format that suits your needs. If you identify any issues or require revisions, you can easily request these modifications directly through your account, ensuring that the final output meets your expectations..
  7. Feedback and Ratings
    • Upon project completion, we encourage you to provide feedback or rate the service. You can rate the performance of each translator based on linguistic quality and service performance, such as on-time delivery. Your input is invaluable in helping us uphold our quality standards and continually enhance our services.

Additional Support

  • For assistance with order tracking or if you encounter any issues, our customer support team is available to help.
  • For specific queries about your project’s progress or details, our project managers can provide personalized assistance.

Tracking your order status with Stepes is a seamless process, designed to keep you informed and engaged throughout the translation journey. Our platform ensures that you have all the necessary tools and information at your fingertips, providing peace of mind and enabling efficient project management.

Full-Service Customers
For our full-service clients, Stepes offers a more hands-on approach to project management and status tracking. Our dedicated project managers will proactively keep you updated on your project’s progress with regular status reports, which can be provided on a weekly or daily basis depending on your preference. They will also maintain direct communication with you, addressing any linguistic queries or other project-related issues that may arise and require prompt attention. This comprehensive service ensures that you are continuously informed and involved, while our team handles the details of project tracking and management, allowing you to focus on your core business activities with the assurance that your translation needs are expertly taken care of.