At Stepes, we offer a streamlined and flexible approach to ordering translation services, catering to both new and existing clients. Whether you need document translation, localization services, or specialized translation, our process is designed for ease and efficiency.
Step-by-Step Guide to Placing Orders
For New Customers
- Option 1: Direct Order
- Place an order directly from our online quote page without creating an account.
- After completing your order, an account will be automatically created for you, allowing you to track the order and manage future translation needs more efficiently.
- Option 2: Create an Account
- Alternatively, you can choose to first create an account on our website. This is ideal if you plan to use our services regularly.
- Having an account allows you to manage and track your projects conveniently and facilitates quicker processing of future orders.
For Existing Customers: Log In
- Existing customers should log into their Stepes account to place new orders, manage ongoing projects, and view past orders.
- Your account dashboard provides a comprehensive overview of all your translation activities.
Order Placement Process
- Select the Service Type
- Choose the type of translation service required, such as document translation, website localization, or technical translation.
- Each service type comes with specific options and features tailored to your needs.
- Upload Documents or Specify Requirements
- Upload the documents needed for translation or detail your project requirements.
- Provide any specific instructions or preferences to ensure accurate and customized service.
- Choose Language Pair and Service Level
- Select from various language pairs and determine the service level needed based on project complexity.
- Review and Confirm Delivery Timeframe
- Review the estimated delivery timeframe provided by the platform.
- For urgent requirements, select expedited service options if available.
- Receive and Approve the Quote
- A personalized quote based on your project details will be provided.
- Review and approve the quote to proceed with the order.
- Choose Payment Method
- First-Time Selection: For your initial order, select a payment method from available options such as credit card, PayPal, or bank transfer. This choice is essential to process your first transaction.
- System Memory for Future Orders: After your first order, our system will remember your chosen payment method for future transactions. This streamlines the ordering process, making it quicker and more convenient for subsequent orders.
- Changing Payment Method: If you wish to change your payment method for future orders, you can easily do so through your account’s finance settings.
- Deposits for Larger Projects: Be aware that larger projects may require a 50% upfront deposit. This policy ensures resource allocation and project initiation are effectively managed.
- Track Your Order
- Monitor your order’s progress through your Stepes account or the provided tracking system.
- Stay updated on your project’s status throughout the translation process.
- Receive and Review the Completed Work
- Once completed, your translations will be delivered through the platform.
- Review the work and request revisions if necessary.
Additional Support
- If you need assistance or have specific questions, contact our customer support team to help here.
- For more complex projects or unique requirements, consider a consultation with our expert team.
Stepes is dedicated to providing a seamless ordering experience, accommodating the needs of both new and returning clients with various ordering options. Our goal is to ensure a smooth and efficient translation process from start to finish.